Important photographs, contacts and documents can become inaccessible after a phone stops working, suffers liquid damage or develops a software fault. Recovery options vary greatly by phone model, condition, encryption and whether the device can still start.
Do this immediately
- Switch off a wet or liquid-damaged phone.
- Do not charge it or repeatedly try to power it on.
- Do not factory-reset the phone.
- Check whether the files already exist in an authorised cloud backup.
Assessment is essential
Modern phones use encryption, so not every case can be recovered. Describe the exact model, what happened and whether the phone still powers on. Marty’s Data Recovery will confirm whether the device is supported before any work is agreed.
No recovery result is guaranteed, and unsupported cases will be explained honestly.
Discuss your recovery
Stop using the affected device and tell us what happened, which files matter most and whether the device is making unusual noises.